We Value Your Time Guarantee
Our call center is open 24 hours a day, with a manager always available 7 days a week. When you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our Service Expert arrives at the appointed time, we will call so you don’t have to waste your valuable time waiting or worrying. You will receive a photograph of the technician by email prior to your scheduled service.
We Value Your Safety Guarantee
Our Service Expert will arrive in an Assured Comfort truck, wearing an Assured Comfort uniform. All of our Assured Comfort experts carry identification cards, which you may ask to see before letting them in your home. Assured Comfort is fully licensed and insured for your safety and protection.
We Value Your Home Guarantee
Our Assured Comfort experts use floor protecting shoe covers and tarps to protect your home. We make sure they leave your home’s interior in the same condition it was in before they arrived. If we don’t clean up to your satisfaction, we will clean your home.
We Value Your Satisfaction Guarantee
We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reasons, we will do whatever it takes to make it right and correct the problem to your satisfaction.
Our Assured Comfort experts are the best in skill, attitude and workmanship. We provide ongoing training, keeping them up-to-date with new market developments. That means you get the most knowledgeable Service Expert in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug free. If, when they have finished in your home they have not performed in accordance with these high standards, we will refund whatever portion of the purchase price you feel to be fair and reasonable.
Five Year Replacement Guarantee
Assured Comfort Heating, Air, Plumbing, Inc. warrants and guarantees to the original purchaser, that should the client accept and purchase Assured Comfort’s recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the client owns the residence in or until the unit in which the covered repair was performed, if applicable, is replaced. A Home Comfort Agreement will be required.
“No Lemon” Guarantee
Manufacturer’s have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that when the equipment we installed is maintained and operated in accordance with the manufacturer’s operation and maintenance manuals, should your compressor fail or heat exchanger fail twice in the first five years…we will replace it with a brand new current model free of charge. Our only stipulation is that you are a member of our Comfort Club or that you own a Home Comfort Agreement.